Support Portal

Support Guidelines – Please Read Before Submitting a Ticket

To ensure smooth communication and faster resolution, kindly go through the following support rules before creating a support ticket:

🚫 Technical Support for Themes & Plugins

Please note that we do not offer technical assistance for any third-party themes or plugins. As mentioned in our FAQ, our pricing is affordable because we do not include developer-level support.

We do provide help with product installation if you’re facing issues setting it up after purchase.

📦 Requesting New Products

Do not use the ticket system to request products that are not currently available in our store. 

🖼️ Screenshots for Better Support

If you need to share a screenshot with us, please use tools like Lightshot or Snipping Tool and provide a link. For security reasons, direct file uploads to our website are not accepted.

🔄 Requesting Updates

Kindly do not ask for product updates via the support ticket system. Updates can be requested directly on the individual product pages where applicable.

🛠️ Support for Our Services

For any of our professional WordPress services — including:

• Website Migration

• WordPress Error Fixing

• Speed Optimization

• Full Website Development

You may open a support ticket if you’ve purchased one of these services from us. Our team will assist you promptly as per the service scope.

If your request falls outside of these guidelines, it may be closed without a response. We appreciate your understanding and cooperation.

Thank you for choosing Glowsky Digital.